Shipping policy
Shipping Policy
Thank you for choosing our natural and organic soaps and skincare products at [Your Company Name]. We are a small family-owned company dedicated to providing you with high-quality products while maintaining our commitment to sustainability and zero waste. This Shipping Policy outlines important information about the shipping process for orders placed on our website for delivery to the UK, EU, and international markets.
Shipping Regions
We currently offer shipping to the following regions:
- United Kingdom (UK)
- European Union (EU) member countries
- North America & International
Processing Time
Once you place an order on our website, please allow 3-14 business days for order processing and packaging, depending on product type and availability. We take great care to ensure that your products are packed securely and sustainably to minimise waste.
Shipping Methods
We offer various shipping methods for different regions, including standard and expedited options. The available options will be displayed during the checkout process, and the estimated delivery times will also be provided.
Packaging and Sustainability
At Caurnie, we are committed to sustainability and minimising waste. Our packaging practices vary based on the region/country to which the products are being shipped. We make every effort to use eco-friendly packaging materials, such as glass, recycled paper, cardboard, and biodegradable packing materials. In some cases, the packaging materials might differ based on regional regulations and availability of sustainable options.
Shipping Costs
Shipping costs are calculated based on the destination, shipping method selected, and the total weight of the order. You can view the applicable shipping charges during the checkout process before making payment.
Customs and Import Duties
For international orders, please note that customs and import duties may apply depending on the destination country. These charges are the responsibility of the recipient and are not included in the total order amount.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to track the progress of your shipment until it reaches its destination.
Delivery Time
Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times for each shipping method will be provided during the checkout process. Please note that delivery times may be affected by factors beyond our control, such as customs processing and local postal services.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at office@caurnie.com. We are here to assist you and ensure that your shopping experience is enjoyable and seamless.
Thank you for supporting Caurnie and our mission to provide you with natural and organic products that contribute to a sustainable future.
Last updated: 24.08.2023